Terms of Service

1. Acceptance of Terms

By accessing or using MemorySpace.ai (“Service”), operated by MemorySpace.ai, LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, then you may not access the Service.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. These Terms contain important provisions, including limitations on liability, disclaimers regarding data security, and an arbitration agreement that affects your legal rights.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to users who are subscribers to our paid services.

We reserve the right to update and change these Terms from time to time without notice. Any new features that augment or enhance the current Service will be subject to the Terms. Continued use of the Service after any such changes constitutes your consent to such changes.

2. Service Description

MemorySpace.ai is an AI-powered memory and knowledge management platform that provides:

• Meeting transcription and memory storage
• Voice memos and audio transcription
• Document upload and knowledge base management
• AI-powered search and recall across your content
• Team collaboration and shared organizational memory
• Integration with third-party services (calendar, email, etc.)

The Service processes, stores, and analyzes your data using artificial intelligence to provide memory and knowledge management features. You acknowledge that AI processing may produce errors or inaccuracies.

We offer both free and paid subscription tiers with different usage limits and feature access. The availability of specific features may vary by subscription tier.

3. Account Registration and Security

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any breach of security or unauthorized use
• Accept responsibility for all activities that occur under your account
• Be at least 13 years of age (or the minimum age in your jurisdiction)

We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion, particularly for violations of these Terms.

4. Subscription and Billing

4.1 Subscription Tiers

We offer the following subscription tiers:

• Free Tier: Limited access to select AI models with usage restrictions
• Basic Tier: Expanded access with higher usage limits
• Pro Tier: Full access to all available models with premium features

4.2 Billing and Payment Terms

Paid subscriptions are billed on a recurring basis (monthly or annually, as selected). By subscribing, you authorize us to charge your payment method for the subscription fee, applicable taxes, and any additional usage fees.

4.3 Automatic Renewal

Your subscription will automatically renew for successive periods unless you cancel before the end of the current billing period.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Subscription fees are generally non-refundable except in cases of service outages or billing errors.

5. Payment Processing

All payments are processed securely through Stripe, Inc. ("Stripe"). By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge all fees incurred by your account
• Agree to Stripe’s terms of service and privacy policy
• Acknowledge that we do not store your full payment information

If your payment fails, we may suspend your access to paid features until payment is resolved. You remain responsible for any uncollected amounts.

We reserve the right to change our pricing with 30 days’ notice. Price changes will not affect existing subscriptions until their next renewal date.

6. Acceptable Use

You agree not to use the Service to:

• Generate illegal, harmful, threatening, abusive, or defamatory content
• Impersonate any person or entity or misrepresent your affiliation
• Violate any applicable local, state, national, or international law
• Attempt to gain unauthorized access to the Service or other users’ accounts
• Distribute spam, malware, or other malicious content
• Use the Service for any commercial purpose without our written consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Generate content that infringes on intellectual property rights
• Use the Service to compete with us or develop competing services

We reserve the right to monitor usage and suspend or terminate accounts that violate these guidelines.

7. User Content and Data

You retain ownership of any content you input into the Service ("User Content"), including but not limited to meeting recordings, voice memos, documents, and any other files or data you upload. By using the Service, you grant us:

• A license to process your content to provide the Service
• The right to store your content on our servers and with third-party infrastructure providers
• Permission to use aggregated, anonymized data for service improvement
• The right to transmit your content to AI service providers for processing

IMPORTANT: You are solely responsible for your User Content. You represent and warrant that you have all necessary rights, permissions, and consents to upload and process the content through our Service. You must ensure that your use of the Service complies with all applicable laws, including privacy and data protection laws.

SENSITIVE CONTENT WARNING: You should exercise caution when uploading sensitive, confidential, or proprietary information. While we implement reasonable security measures, no system is completely secure. See Section 8 (Data Security and Liability) for important limitations.

8. Data Security and Liability

IMPORTANT NOTICE REGARDING DATA SECURITY: Please read this section carefully as it contains important limitations on our liability.

8.1 Security Measures

We implement commercially reasonable security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, you acknowledge and agree that:

• No method of electronic storage or transmission is 100% secure
• We cannot guarantee absolute security of your data
• Security breaches, unauthorized access, or data leaks may occur despite our best efforts
• Third-party service providers (cloud hosts, AI providers, etc.) may have their own security vulnerabilities

8.2 Assumption of Risk

BY USING THIS SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• You use the Service and upload content at your own risk
• You are solely responsible for maintaining backups of your important data
• You assume all risk of data loss, unauthorized access, or disclosure of your content
• The Service should not be used as the sole repository for critical, irreplaceable, or highly sensitive information

8.3 No Liability for Data Breach or Compromise

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEMORYSPACE.AI, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, COSTS, OR EXPENSES ARISING FROM OR RELATED TO:

• Security breaches or unauthorized access to your data
• Data leaks, exposure, or disclosure of your content to third parties
• Loss, corruption, or destruction of your data
• Hacking, cyberattacks, or malicious activities by third parties
• Failures or vulnerabilities in third-party services we use
• Any compromise of confidential, proprietary, or sensitive information

8.4 Third-Party Processing

You acknowledge that your content may be processed by third-party services, including but not limited to:

• Cloud infrastructure providers (e.g., Amazon Web Services, Google Cloud, Supabase)
• AI processing providers (e.g., OpenAI, Anthropic, Google)
• Payment processors (e.g., Stripe)
• Email service providers

We are not liable for the security practices, data handling, or breaches of these third-party providers. You agree to review and accept their respective terms of service and privacy policies.

8.5 User Responsibilities

You agree to:

• Maintain the security of your account credentials
• Use strong, unique passwords and enable available security features
• Not share your account access with unauthorized persons
• Immediately notify us of any suspected unauthorized access
• Not upload content that you are legally prohibited from sharing
• Obtain all necessary consents before uploading content containing personal information of others

9. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by MemorySpace.ai, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software.

All trademarks, service marks, and logos used in connection with the Service are the property of their respective owners.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

By using the Service, you consent to our collection and use of personal information as outlined in our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security of data transmitted over the internet.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination:

• Your right to use the Service will cease immediately
• We may delete your account and data after 30 days
• You remain liable for all charges incurred prior to termination
• Provisions that should survive termination will remain in effect

You may terminate your account at any time by contacting us or using account deletion features in the Service.

12. Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, reliability, or availability of the Service
• Security of data or communications

AI-generated content may contain errors, biases, or inaccuracies. You should verify important information independently and not rely solely on AI responses for critical decisions.

We do not warrant that the Service will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEMORYSPACE.AI, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

• Your use or inability to use the Service
• Any data breach, security incident, or unauthorized access to your data
• Loss, corruption, or disclosure of your content
• Any errors or inaccuracies in AI-generated content
• Interruption, suspension, or termination of the Service
• Actions of third-party service providers
• Any other matter relating to the Service

OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THIS LIMITATION OF LIABILITY IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND MEMORYSPACE.AI, LLC. THE SERVICE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so these limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless MemorySpace.ai, LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees and litigation costs) arising from or related to:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party right, including intellectual property rights, privacy rights, or publicity rights
• Any claim that your User Content caused damage to a third party
• Your failure to obtain necessary consents for content you upload
• Any data breach or security incident caused by your negligence

This indemnification obligation will survive the termination of these Terms and your use of the Service.

15. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

15.1 Binding Arbitration

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The arbitration shall be conducted in Denver, Colorado or another mutually agreed location.

15.2 Class Action Waiver

YOU AND MEMORYSPACE.AI, LLC AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

15.3 Limitation on Claims

Any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

If for any reason a court of competent jurisdiction finds that this arbitration provision is unenforceable, then the dispute will be resolved exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of such courts.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Last Updated: 2026-01-04